When it comes to creating digital experiences, companies can no longer overlook the importance of Customer Experience (CX). CX is described as “the whole total of what your customer wants, does, sees, thinks, feels, and likes,” and we must apply its best practices to digital design and development in an increasingly digital environment. Now, UX/UI designers are stepping in to bridge the user-creator divide. Here’s the top 3 reasons your company should be investing in a UX designer!

User Identification

In order to better understand the target customer, many UX designers create “personas.” A persona is “depicted as a specific person, yet it is not a genuine entity; rather, it is synthesized from numerous people’s perceptions. Further data collected by UX designers can include:

• Age, gender, location
• Daily behavioral habits
• Interests, likes, dislikes
• Motivations and problems
• Accessibility needs
• User familiarity with your product/brand

UX designers might also do things like:

• Conduct market research, competitor analysis, and user research
• Develop unique value propositions (UVP)
• Develop user personas
• Create prototypes
• Iterate the design until it is exactly what the target user both needs and wants

UX designers will test your ideas

UX designers can also rapidly create a prototype that mimics the real thing, and show it to your consumers before you start working on the final product. User testing can help you prioritize features and narrow down the direction in which you’re taking your product.

If you have an idea and your team seems to disagree on it, put it to the test. Invite your company team to the testing session so you can get feedback from your customers and decide what’s best.

Achieve your business goals

To keep all of the necessary phases on track and prevent skipping critical stages, a project should always follow a process. This way, you can be confident that you’re seeing the big picture, rather than just focusing on your own assumptions or product features.

According to Investopedia, 90% of all startups fail, with 21.5 percent failing in the first year. Lack of money, lack of niche, lack of research, bad collaborations, inefficient marketing, and failure to acquire competence in the industry are among the most commonly cited causes for failure.

Research is one of the best techniques to avoid small business failure, according to Investopedia. To succeed as a company, you must first research the needs of your target demographic and then build a product that meets those needs, wants, and is pleasurable to use.

To be competitive, you’ll need a UX designer if your startup’s main offering is an application, software, or digital product. It doesn’t have to be difficult to incorporate UX design into your startup. A UX designer might be hired on a full-time, part-time, or freelance basis. Regardless, the knowledge and expertise a UX designer brings to the table will be necessary to ensure the success of your business. 

Go to https://fbuxconsulting.com/services/ to find out more about our service offerings and how we can help you improve your company’s customer experience.